Shipping Policy

At Zephyrel™, we believe that curating a serene, artfully styled living space should be matched by a transparent, intentional delivery experience. This Shipping Policy details how our kinetic sculptures, ambient lighting, ceramics, and artisan textiles are handled, processed, and shipped to your home.

Our Sustainable Fulfillment Philosophy

Zephyrel™ pairs modern interior aesthetics with responsible supply chain practices.

To eliminate redundant warehousing costs, overstock waste, and excessive carbon emissions, many of our home decor accents are dispatched directly from our trusted artisan studios and specialized crafting hubs.

This direct-to-home model enables us to:

• 🕯️ Deliver Artisan Quality: Focus on premium craftsmanship, mouth-blown glass, solid brass alloys, and high-grade cashmere.

• 💎 Maintain Fair & Honest Pricing: Eliminate traditional retail markups and middleman distribution fees.

• 🌿 Minimize Supply Chain Waste: Streamline logistics routes to reduce environmental footprint and unnecessary transit.

We deeply appreciate your support of this thoughtful, sustainable fulfillment approach.

1. Processing Windows & Flat Rate Shipping

Every Zephyrel™ order is inspected and packaged with meticulous care to protect delicate home accents during transit.

Order Processing Schedule:

Please allow 2 to 4 business days for quality inspection, item preparation, and protective packaging prior to dispatch.

High-Volume & Holiday Seasons:

During new collection launches or peak holiday periods, handling times may take up to 5 business days.

Flat Shipping Rate:

We charge a flat shipping rate of $5.99 on all orders, regardless of parcel size, weight, or destination.

2. International Delivery Timelines

Because our home decor collections are fulfilled directly through specialized global partner studios, shipping times vary by location:

Note: Delivery windows are carrier estimates and do not represent guaranteed delivery dates. Exceptional craftsmanship and safe transit require attentive handling.

3. Parcel Tracking & Status Scans

Once your shipment leaves our partner facility, an automated shipping confirmation email containing your tracking number will be sent to you.

Please keep in mind:

• Carrier tracking portals may require 1 to 3 business days to log initial transit checkpoints after the shipping label is created.

• If your tracking status appears unchanged initially, your parcel is actively moving through international transport channels.

4. Import Tariffs, Duties & Local Taxes

All international orders are shipped under DDU (Delivered Duty Unpaid) terms.

• Customer Responsibility: Any import duties, local VAT, or customs fees assessed by your destination country are the recipient's responsibility.

• Customs Clearance: Zephyrel™ is not liable for transit delays caused by local border inspection procedures.

5. Order Revisions & Cancellation Requests

To maintain efficient transit schedules, our system begins processing orders shortly after placement.

If you need to update your delivery address or request an order cancellation, please contact service@flareecho.com within 12 hours of placing your order. Once an order enters fulfillment, modifications or cancellations can no longer be processed.

6. Protection for Damaged or Missing Parcels

Your peace of mind and satisfaction are central to our brand.

• 🖼️ Damaged Shipments: If your delicate decor items arrive damaged, please take photos of the item and outer box and send them to service@flareecho.com within 72 hours of delivery for a free replacement.

• 📦 Lost in Transit: If the freight carrier confirms that your package is officially lost during transport, Zephyrel™ will issue a complimentary replacement order immediately.

Client Services & Contact Details

For questions regarding your shipment status, transit updates, or order modifications, please reach out to our team:

• 🏢 Company Name: Zephyrel™

• 📍 Corporate Address: 17454 Shelburne Way, Los Gatos, CA 95030, United States

• 📞 Phone / Text: +1 (650) 366-0104

• ✉️ Support Email: service@flareecho.com