Return and Refund Policy

At Zephyrel™, we want every kinetic sculpture, ambient lamp, and woven textile to bring harmony and quiet luxury into your home sanctuary. We take immense pride in the artisan craftsmanship and aesthetic quality of our decor collections. If an item does not complement your living space as expected, our client services team is here to ensure a clear, straightforward, and reassuring return experience.

1. 30-Day Return Window & Condition Requirements

We offer a 30-day return policy, allowing you 30 calendar days from the date your shipment is delivered to request an authorized return.

To qualify for a complete refund:

  • Original Condition: Decor pieces, ceramics, and lamps must be unused, unmounted, and free of scratches, wax residue, or cosmetic wear.

  • Textiles & Linens: Throw blankets (ZephyrWeave) and pillow covers (AuraSilk) must be unwashed, unused, and free of pet hair, scent, or fabric alterations.

  • Complete Packaging: Items must be returned in their original Zephyrel™ presentation box with all protective foam, product tags, accessories, and manuals intact.

  • Proof of Purchase: An official order number or invoice receipt from our online storefront is required.

2. How to Request Return Authorization

To maintain strict quality control and parcel tracking, all returns must be authorized prior to being shipped back to our fulfillment center.

  1. Contact Client Care: Send a return request to service@flareecho.com specifying your Order ID, the item(s) you wish to return, and the reason for your request.

  2. Receive Return Authorization (RMA) & Label: Upon review and approval, we will provide a pre-addressed return shipping label and step-by-step instructions for packaging your return safely.

  3. Dispatch Your Package: Securely re-pack your decor item in its original protective packaging and drop off the parcel according to the provided guidelines.

⚠️ Important Notice: Packages returned without prior authorization (RMA) or an official Zephyrel™ return label cannot be accepted at our distribution center and will be returned to sender.

3. Transit Damage, Defective Items & Order Discrepancies

Because our collections include delicate mouth-blown glass, fine ceramics, and precision kinetic brass components, we ask that you inspect your order thoroughly upon delivery.

If your item arrives damaged in transit, exhibits a mechanical defect, or is incorrect:

  • Please notify us at service@flareecho.com within 72 hours of arrival.

  • Include clear photographs of the damaged product and outer shipping box so our team can evaluate the issue and arrange a complimentary replacement immediately.

4. Non-Returnable Items & Exclusions

To maintain fair commercial standards and hygiene protocols across our product lines, certain items are exempt from returns:

  • Customized, personalized, or special-order art pieces

  • Final sale, clearance, or promotional vault items

  • Opened or used fragrance oils, candle wax components, or diffuser accessories

  • Gift cards

  • Original flat-rate shipping fees paid during checkout

If you are uncertain whether a specific home accent qualifies for return, please reach out to our team before submitting your request.

5. Product Exchanges

The quickest method to exchange an item for a different colorway, size, or design is:

  1. Contact client support to initiate an authorized return for your original, unused item.

  2. Once your return is received and accepted, place a separate new order for the preferred item directly through our storefront.

6. European Union 14-Day Cooling-Off Period

For shipments delivered to addresses within the European Union, you hold the statutory right to cancel or return your order within 14 calendar days of physical delivery, for any reason and without necessity for justification.

  • Conditions: Items must be unused, in their original Zephyrel™ packaging with all tags attached, and accompanied by valid proof of purchase. This right applies in addition to our standard 30-day policy.

7. Inspection & Refund Timeline

Once your return parcel arrives at our facility, our quality assessment team will inspect the item within 3 to 5 business days.

  • Refund Approval: You will receive an automated email confirmation once your return has passed inspection.

  • Payment Credit: Approved refunds will be processed directly back to your original payment method within 10 business days.

  • Banking Delays: Please note that financial institutions and credit card providers may require an additional 3 to 5 business days to post the credit to your account statement.

If more than 15 business days have passed since your refund approval email and you have not received your funds, please contact us at service@flareecho.com.

8. Corporate Contact & Return Information

An official return shipping label issued by Zephyrel™ is strictly required before sending any items back.

  • 🏢 Company Name: Zephyrel™

  • 📍 Corporate Address: 17454 Shelburne Way, Los Gatos, CA 95030, United States

  • 📞 Phone / Text: +1 (650) 366-0104

  • ✉️ Support Email: service@flareecho.com